Returns / Exchange / Refunds

1. What is Guti’s 7 days returns and exchange policy? How does it work?

Gutis returns and exchange policy gives you an option to return or exchange the product, after receiving the order. We offer 7 days hassle free returns and exchange from the date of delivery and further 7 days for the returned product(s) to reach us.

Please note all exchanges are subject to stock availability. Do note that we only offer size exchanges. If you wish to exchange your item for an alternate product, we suggest that you return it to obtain store credit and purchase the new item separately.

The following rules apply to our Returns and Exchange Policy:

1. Please return your product(s) along with tags, labels, etc. in the same condition as it was shipped. If the products are returned in poor condition or have clearly been worn / damaged / stained, a refund / exchange would not be provided.

2. Handling charges/ Return pick-up charges of Rs. 100 will not be refunded in case of any return.
Reverse pick up is subject to availability of the service in your area pin-code. Pickup will be attempted as per the delivery partner. If the courier company is unable to pick up the shipment, you will have to send the shipment back to the company address.

3. The exchange policy allows for only size exchanges. If you wish to exchange your item for an alternate product, we suggest that you return it to obtain a reward coupon on COD or source transfer for prepaid orders and purchase the new item separately.

4. We only accept returns for products purchased directly from Guti's website. Any return request for products purchased from our indirect online and offline distributors will be declined by us.

5. Please check the items, type of returns / exchange, and other related details carefully. Our courier partner will pick up only the items mentioned at the time of submitting the returns / exchange request by you. In case the items handed over to the courier person don't match the details of the items mentioned in the return/exchange request, we will conduct an internal probe and get back to you accordingly.

6. If you Self-ship any product without officially informing us through our returns / exchange process, we will not process the return.

2.How much time will it take to refund the amount and where will I get it?

Please allow 7 business days for the refund to be processed and the amount to be reflected in your bank account. Please note: Refunds / bank transfers are only applicable for prepaid orders / online payments made on our website.

Payments made through COD option refund will be in the form of a reward coupon which is valid for one year from the date of the issuance of the credits and will be sent to the registered Email or WhatsApp number once the product(s) reaches us and passes the QC.

Please note: Shipping charges of Rs. 100 are charged for both COD and prepaid orders in case of returns.

3. Does Guti pick up the product I want to return/exchange from my location? 

Yes! However, if your pin code doesn’t have reverse pick up serviceability by our logistics partners and the courier company is unable to pick up the shipment, you will have to send the shipment back to the company address. Please keep the returns / exchange shipment ready and ensure that the product(s) is unused, unwashed and all the tags are intact.

4. How can I return an order on Guti?

To raise a return request for your order, please mail to us at marketing@guti.co.in or call us at +91 9134693897

5. What is the refund policy for returns of orders placed during any sale event?

If an order placed during any sale event is returned to us, only the amount paid by you will be refunded, not the current product price/ Maximum Retail Price.

6. I have received a reward coupon. How do I redeem them while placing an order?

On the checkout page, use the coupon code received on your Whatsapp / email of the same value as that of the returned product and redeem the refund amount. The total amount to be paid by you will be calculated after deducting the reward score. Note: The reward coupon can be redeemed once per user.

7. What is the refund process for combo product deals?

Any items purchased from a combo pack or any such promotions wherein free products are included, such orders will not be eligible for returns or exchanges. If there is a manufacturing issue, or if you have any other query regarding this, you can contact us on the number or email us on gutifashion.sale@gmail.com

8. How many times can I apply for a return or exchange?

Once a product is exchanged and is delivered, no further actions such as exchange or return would be applicable on that order.

9. Why did the pick-up of my product fail?

We make two to three attempts to pick up the item. If the item is not picked up on these attempts, the pickup request will be marked as failed.

10. Where should I Self-Ship the products to be returned / exchanged?

In case your pin code is non-serviceable for reverse pick up, you will have to courier the product(s) to our warehouse on the following address: Jagatballavpur, Howrah, West Bengal Pin- 711408

11. How do I Self-Ship the products?

Please ensure all the item(s) are packed securely to prevent any loss or damage during transit and the order id and the mobile number are mentioned in the packaging.

All items must be in unused condition with all original tags attached and packaging intact.

Returns / Exchange has to be initiated within 7 days of receipt of product. Please email us at gutifashion.sale@gmail.com from your registered email to trigger the request along with your Mobile Number, Bank account details and Order Number details respectively.

For COD Orders: The amount is refunded as a reward coupon on Whatsapp which is valid for one year from the date of the issuance of the credit. Please note: The coupon is redeemable only once.

For Prepaid Orders: Full amount is refunded into your original payment mode through bank transfer within 5-7 business days.

No reimbursement of money in case of Returns.

If you self-ship any product without officially informing us through our returns / exchange process, we will not process the return.

12. What should I do if I receive a damaged / defective / incomplete / wrong order from GUTI?

For any defective / damaged / incomplete / wrong order delivered, we request you to inform us within 48 hours of receiving the order with the images of the product received. You can do so by sending mail to us at marketing@guti.co.in and follow the instructions to upload the images. Please keep in mind the following–

You need to upload a minimum of 2 and a maximum of 4 pictures.

Please ensure the images are clear and the damaged / defective / missing part of the outfit is highlighted.

You must send us an image of the original labels and tags intact along with the invoice. In case you face any technical difficulties in following this process, kindly get in touch with us on gutifashion.sale@gmail.com We will then investigate the case and reply within 48 hours with the best available resolution.

Any such complaint raised after 48 hours of receiving the order may not be considered.